Experienced board advisor and NED with an MBA and a Big 4 background, supporting leadership teams across the growth journey from early-stage startups to established scale-ups and larger companies.
I bring deep expertise in customer success, operational strategy, and organisational transformation, with a focus on SaaS/cloud technology, manufacturing, supply chain, and logistics. I’m known for aligning board-level strategy with operational execution, ensuring commercial growth is matched by strong governance and sustainable customer outcomes.
As a qualified ICF Coach and EMCC-accredited Mentor, I work with leadership teams and individuals to build capability, confidence, and clarity, particularly in fast-paced, complex environments, to overcome challenges and achieve growth. I’m passionate about helping advisors and NEDs shape their own portfolio journeys, build influence at board level, and drive meaningful value in the businesses they support.
Board Level, Advisor and Fractional Experience
- Strategic Advisor: Global Digital Consultancy
- Chair: Leeds Peer2Peer Board
- Chair of Board: Outreach and Community Centre Charity
- Strategic Advisor/COO/Chief of Staff: Global eCommerce Retailer
- Leader in Residence: Business School
- Non-Exec- Director: Video and Amination Company
- Board Advisor: Telecoms Infrastructure
- Board Member and Vice Chair: Mental Health and Wellbeing Charity
- Fractional Customer Success Lead: Fin Tech
Key Skills
- Global Leadership and Team Scaling
- Operational Framework Implementation
- Customer Experience Management
- Board Governance and Strategic Advising
- Risk Management and Go-to-Market Strategy
- Service Sales and Revenue Growth
- Contract Negotiation and Commercial Strategy
- Digital Transformation and Change Management
- Data-Driven Decision Making
- Executive Relationship and Partnership Management
- Coaching, Mentoring, and Team Development
- Building High-Performing Teams
Industries
- Manufacturing/Supply Chain/Logistics/Procurement:
- Automotive
- Telecoms
- Consumer Products
- Saas Cloud Technology:
- AI/ML
- Connected Business and Scenario Planning
- Application Development/UI
- Service Management
- Technology Business Management (TBM)
- Content and Graphics Management
Qualifications/Credentials
- MBA
- Business Honours 1st
- Qualified ICF Coach
- EMCC Accredited Certified Mentor
- Certified Customer Success Management Professional